Customer Service Agent

Job Description:

Position SummaryThe Customer Service Agent is responsible for positive, friendly and prompt customer service, ensuring that all customers/passengers visiting the check-in counter with inquiries and/or complaints are handled effectively and professionally, actively demonstrating and continuously supporting customer sales and service standards at all times.Personal CharacteristicsAble to investigate and troubleshoot customer service issuesAble to resolve conflicts and negotiate and manage customer issues professionallyHighly flexible, with the ability to respond quickly in a dynamic environmentProfessional and respectful, with a positive work attitudeTimely with a high level of commitment to on-time performance is essentialMotivated with the ability to work independently and as part of a teamEffective verbal and written communication skillsAble to handle stressful situations in a calm and effective mannerCustomer Service-oriented with a commitment to exceptional serviceStrong attention to detailWork well under pressure and exercise tact and patience when dealing with both employees and customersHigh level of respect, understanding and regard for First Nations communitiesKey Responsibilities and AccountabilitiesAnswer customer inquiries and complaints in person and on the phone regarding fares, flight schedules, routes and operational requirements with sound judgment, diplomacy and tact.Compute costs of tickets and issue baggage receipts for customers; collect excess baggage fees and service charges and provide receipts for customers.Balance and complete daily sales reports and submit to the accounting department including cash box float.Assist customers/passengers at check-in counter or via telephone by following policies and procedures as they relate to customer service, e.g. booking flights, cargo inquiries, performing various admin duties, obtaining passenger information, issuing boarding passes and following appropriate baggage handling procedures at the check-in counter.Provide flight crew with accurate manifest and paperwork.Track Company aircraft movements via the Flight Operations Program.Meet and assist arriving customers/passengers and assist in boarding flights.Assist customers/passengers in irregular operation situations, e.g. flight rebooking, transportation, meal vouchers, etc.Provide and support optimal levels of customer sales and service by being cognizant of yourself and/or peers with the coordination and scheduling of day-to-day duties/tasks and/or breaks/lunch assigned by Supervisor and/or Manager.Offer ideas towards identifying and recommending department efficiency opportunities, improvement opportunities and/or potential sales and service opportunities to the Supervisor and/or Manager Customer Service to optimize customer sales and service delivery of the overall department.Act as a cargo acceptance agent in bases where none are present.Actively participate in the Company’s Safety Management System.Perform additional duties as assigned. Minimum Education, Experience and CertificationsHigh school diploma or General Education Degree (GED) equivalentMust be able to obtain and maintain any applicable transportation security clearances and additional authorizationsExperience using Microsoft Office Suite (Outlook, Excel, Word)Previous customer service experience considered an assetPrevious experience with an Airline Reservation Software System considered an asset (Amelia preferred)Indigenous and Cultural Awareness Training considered an assetWorking ConditionsPhysically able to perform all listed job dutiesTravel by aircraft and other means as required by roleManual dexterity required to use desktop computer and telephoneWork performed both indoors and outdoors; employee must be able to adapt to all outdoor weather conditionsAble to lift and carry up to 50 lbsVarious shifts at a fast pace in order to meet service level requirements of the airline

Job Ident #: 165

Company Details

Perimeter Aviation

626 Ferry Road
Winnipeg, Manitoba R3H 0T7 Canada
www.perimeter.ca

Established in 1960 and based in Winnipeg and Thompson Manitoba, Perimeter Aviation LP has grown into a diversified airline company with more than 500+ employees, operating a fleet of 30 + aircraft in a scheduled air service to Manitoba and North Western...

Benefits:
Please inquire

Supported Manufacturers:
Bombardier, Fairchild

Supported Models:
Bombardier: Das 8 300, Dash 8 100 Fairchild: Metro III, Metro II, Merlin, Cargo Freighter

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Job Info

Location

Greater Sudbury, ON, Canada

Type

Permanent

Company Details

Perimeter Aviation

626 Ferry Road
Winnipeg, Manitoba R3H 0T7 Canada
www.perimeter.ca