Customer Service Representative - Part-Time

Job Description:

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

Starting pay of $19.64 per hour with competitive benefits that let you see the world:

Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a broad spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to help your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together!

Airport Operations

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

As the face of our customer, here’s what you will do:

Whether our customers are traveling for business or pleasure, you are the professional in the airport who crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will interact with our domestic and international customers in our lobbies and at gates, helping them with ticketing and baggage, greeting customers as they start and end their journey, and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

Travel: Fly United for free - domestic and international – bring your friends and family too!

Flexibility: Opportunities for overtime and the ability to trade shifts to work a flexible schedule.

Phenomenal Benefits: 401(k), pension plan, health insurance, and an Employee Assistance Plan for you and your family.

Build your career: Opportunity to learn and grow into leadership roles, with over half of our leaders starting in the operation.

Up to 37.82/ hour: Seniority-based pay raises with additional compensation for shift differential and overtime

Key responsibilities:

Interacting with customers in a kind and helpful manner is key to crafting memorable experiences and building customer loyalty and dedication
Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when we have inconvenienced a customer
Working every day with a safety mentality by ensuring we hold ourselves and each other to the highest standards
Navigating challenges by being steady yet adaptable. Maintaining composure and managing issues while not taking customer frustration personally
Working collaboratively with others, supporting your colleagues, and helping them be successful with new processes and technologies

Qualifications

What You Need to Succeed (Minimum Requirements):

At least 18 years old
High school diploma, GED, or equivalent
Comfortable with computers, mobile devices, and new technologies
Able to stand, walk, and handle baggage for an eight-hour shift
Able to read, write, and speak English fluently
Ability to communicate with other departments and flight crews
Must be eligible to acquire and maintain credentials vital for the position
Must pass a background check
Must pass a pre-placement drug screen
Position-specific clearances include but are not limited to FAA, TSA, Port Authority, U.S. Customs, and U.S. Postal Service clearances
Available during day and night shifts, weekends, and holidays; mandatory overtime may be required based on operational need
Able to lift to 70 lbs
Ability to obtain required training certifications, perform safety checks, and complete job functions, including but not limited to Ticket Counters, Gates, Baggage, and operating passenger loading bridges
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of the interview and assessment is required to meet job qualifications
Reliable, punctual attendance is a crucial function of the position
Ability to meet our uniform and appearance standards
Must be willing and able to work 100 on-site

What we provide:

Medical Insurance
Dental Insurance
Vision Insurance
Flexible Spending Account
401(k) with Company Match
Paid Sick Leave
Worldwide Travel Privileges
Paid Vacation

The base pay range for this role is $19.64 to $37.82.
This is also a bonus eligible position (i.e. profit sharing).

We offer competitive benefits: medical, dental, vision, life, accident & disability, employee assistance program, commuter, paid holidays, paid time off, 401(k), pension and flight privileges (subject to the respective collective bargaining agreement).

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodationsunited.com to request accommodation.","industry":"Industry

Job Ident #: CLE00000689

Company Details

United Airlines

1200 Algonquin Rd
Elk Grove Village, Illinois 60666 USA
www.united.com

Commercial aviation carrying passengers and cargo worldwide.

Benefits:
Employees enjoy a full benefit package including unlimited travel for themselves and their families.

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Job Info

Location

Cleveland, Ohio, United States

Type

Contractor

Company Details

United Airlines

1200 Algonquin Rd
Elk Grove Village, Illinois 60666 USA
www.united.com

Commercial aviation carrying passengers and cargo worldwide.

Benefits:
Employees enjoy a full benefit package including unlimited travel for themselves and their families.