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DescriptionAs the face of our customers, here’s what you will do:Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.
What are your responsibilities:- Consists of the same work as that of a Customer Service Representative
- Available for both internal and external customers
- Work with team members to attempt to resolve customer problems
- Responsible for, but not limited to, day to day leadership, encouraging employee empowerment, coaching, feedback and input to management
- Act as team coordinator and encourages goal achievement and accountability at the front line
- May be required to give instruction and training to employees of the same or lower classification covered by the Agreement
- An SDCS who possesses or obtains a language qualification may be required to use such qualification in the course of their duties
- Perform other functions within the scope of their duties to provide quality customer service
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.
Unless subject to a collective bargaining agreement in the country to which an employee is being transferred; the employee retains their original date of employment and company seniority in the new country. Upon transfer, the employee is removed from payroll and benefits in former country and appropriately placed in the salary range and payroll / benefits systems of the new country.
Human Resources will assist with the terms and conditions of employment in light of labor agreements, collective agreements, country work rules and labor laws. In the new country, the employee is reinstated using the same employee id, date of employment and company seniority dates.
QualificationsWhat’s needed to succeed (Minimum Qualifications):- High School Diploma or equivalent school leaving certificate
- Minimum of 2-3 years previous work experience in airport operations
- Proven track record of reliability
- Professional image and appearance
- Strong communication skills
- Conflict resolution and decision making, with the ability to lead
- Must be fluent in English and Dutch (written and spoken)
- Flexible approach to work standards and duties
- Public contact / customer service experience
- Must be able to work any shift/any day including holidays, weekends and/or nights in a 24 hour operation
- Attendance is required at work location
- Must be able to live and work in the Netherlands without visa sponsorship or support
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):- Bachelors Degree
- International GSC qualified
- Working knowledge of the region
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