Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

• Responsible for engaging with our flight attendants as we design, develop, and deliver flight attendant standards including inflight menu design, service procedures, and EFB functionality to drive improvements in the Flight Attendant and Customer experience.
• This role is a part of the Inflight Policies and Procedures team within the Inflight Department.

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations

• Inflight Dining and Service plays an integral role as we redefine our flight attendant and customer experience journey
• Interacts closely with Inflight, our Flight Attendant base leadership and internal stakeholders
• Acts as the voice of the Flight Attendant while we look to design new menus, service procedures, and technology, driving creative solutions to enhance service
• Familiar with AA Flight Attendant roles and responsibilities and any contractual obligations
• Owns the Service Manual and is responsible for defining and maintaining service policies and procedures
• Works with internal stakeholders on testing any new menu footprints and procedures and capturing direct feedback from our flight attendants
• Analyze, solve and respond to Flight Attendant reports related to inflight service
• Acts as liaison for Inflight Dining and Service and manages the relationship with our Technology team to help define strategy/roadmap and guide development of the flight attendant facing tools
• Collaborate with various departments to address service concerns and develop procedures that foster pride and professionalism among our Flight Attendants
• Work collaboratively within Inflight Dining and Service to ensure future deliverables are seamless for our flight attendants
• Manages other service-related processes as directed
• Must be a self-starter with the ability to work independently and take initiative

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree or equivalent experience/training
• 3+ years of relevant inflight and/or aviation catering experience
• Proven experience with technical writing, software design & development
• Project management experience with ability to lead, organize and prioritize projects with stakeholders
• Ability to travel, up to 20

Preferred Qualifications- Education & Prior Job Experience

• Flight Attendant experience preferred
• Strong Interpersonal skills and ability to collaborate across departments
• Ability to effectively communicate both verbally and written with all levels within the organization

Skills, Licenses & Certifications

• Knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint, and Publisher)
• Strong communication skills with ability to effectively interact and present to both Flight Attendants and leaders
• Ability to be creative and analytical, with demonstrated problem-solving and decision-making skills
• Ability to manage workloads with changing priorities, limited direction, and ease
• Ability to concisely present work to internal and external parties
• Ability to organize, lead, and plan projects

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.