As a supervisor/manager, the selectee for this position will be eligible to receive a Manager Performance Incentive (MPI) provided eligibility requirements noted in agency policy are met. The MPI is an annual lump-sum incentive payment that considers agency performance, the managers individual performance, and available funding.
Serves as a front-line Supervisory Airway Transportation Systems Specialist for a System Support Center (SSC). Serves as the SSC Manager. Duties
Responsible for overall administrative and technical direction of the assigned workforce consisting of Airway Transportation System Specialists and support staff involved in providing National Air Space (NAS) services and enroute/terminal air traffic control to commercial airlines and general aviation aircraft for a defined area. Reports directly to a District Manager (DM) or District Facilities Manager (DFM).
Directs the work of subordinate employees for at least one organizational unit/project/program within a major subdivision. May be responsible for supervising employees in more than one SSC/duty location. Duties typically include planning/communicating the organizations vision and objectives, setting priorities, assigning tasks and responsibilities, monitoring and evaluating performance, coaching and developing employee capabilities, approving leave, and taking, recommending, or approving corrective/disciplinary actions as appropriate.
Exercises authority for supervisory responsibilities over staff, including staff scheduling and approval of leave. Assures equity of performance standards and rating techniques developed for subordinates. In addition to evaluating work performance, incumbent justifies recommendations for awards/bonuses for positions in the unit for higher level approval.
Identifies developmental training needs of employees and self, and requests for and/or arranges needed developmental and operational training. Communicates unconventional training requests with higher level management to determine accessibility, available funding, or best use of resources. Gives advice, counsel, or instruction to employees on technical, operational, or administrative matters. Hears and resolves complaints from employees at the informal stage, referring group grievances and more serious, unresolved complaints to the higher level manager. Effects minor disciplinary measures, such as warnings and reprimands, recommending other action in more serious cases.
Applies advanced knowledge of technical aspects of the work directed, and advanced knowledge of budget, human resources, and other administrative policies and procedures, and an advanced understanding of the objectives of the organization. Responsible for applying program resources to meet defined requirements.
Contacts are primarily within the organizational unit, major subdivision and the LOB/SO with subordinates, peers, and higher level managers to discuss the status of projects/programs and to plan for the future. May have frequent contact with customers, other government entities, and other external parities to interpret policies/procedures for other project/program purposes. Has authority to make commitments for subordinate organizational units, within guidelines.
Defines, acquires, and allocates budget, staff and other resources necessary to accomplish the goals and/or objectives of the SSC. Participates in planning and executing organizational goals utilizing strategic planning and sound management principles in order to accomplish mission objectives.
Work is typically governed by established policies, procedures, and organizational objectives that frequently leave room for discretion. Resolves all by unique problems without the intervention of higher level management. Regularly called upon to identify problem areas and to develop and recommend new policies and procedures for resolution.
Individual and organizational performance is typically reviewed periodically by higher level management, usually through status reports and organizational performance measures. Consults with higher level management to ensure the alignment of projects/programs with the tactical objectives of the major subdivision.
