Job summary:

Reporting to Supervisor AR, the Collection Supervisor is responsible for managing the collections and cash applications process while driving continuous improvement initiatives. This role ensures timely collection of outstanding invoices, rigorous management of AR aging, and adherence to cash application discipline. The incumbent will lead efforts in customer collections, delinquent account management, and the overall optimization of receivables, in accordance with established procedures, company policies, and legal requirements.

Job duties and responsibilities:

· Oversee the end-to-end collections process to ensure the timely collection of outstanding invoices.

· Create, implement, and monitor action plans for collections processes that align with company standards.

· Assist with the development, documentation, and continuous improvement of credit and collections processes.

· Manage AR aging and efficiency metrics by generating consistent, weekly aging reports that provide clear insights into outstanding balances.

· Perform daily cash application tasks and assist with the cash application process automation.

· Monitor and adhere cash application discipline to ensure accurate, timely, and effective application of incoming payments.

· Serve as the primary point of contact for resolving customer queries related to AR aging and cash application issues.

· Reconcile customer accounts and effectively manage disputes concerning the payment of outstanding balances.

· Collaborate closely with sales, customer service, and billing teams to resolve issues and ensure AR accuracy.

· Other related duties and responsibilities as required.

Job requirements and qualifications

· Bachelors degree in accounting or finance. Accounting designation Canadian or overseas is a nice to have.

· A minimum of 5 years experience in credit and collections within a fast-paced corporate environment.

· Demonstrated experience in managing AR aging, cash application processes, and customer account reconciliation.

· Proficiency in SAP procedures related to cash applications, dunning and customer credit limit.

· Strong proficiency in SAP S/4HANA (FI/CO modules) and advanced Excel skills.

· Strong analytical and numerical skills with exceptional attention to detail.

· Familiarity with Banking systems and processes.

· Previous experience in the aviation or logistics industry is preferred.