Deliver performance across Flying Club P&L, customer acquisition/engagement, and satisfaction in line with Flying Club and CRM team targets, ultimately fulfilling our goals and strategy. Work with rest of Flying Club and CRM team and whole range of stakeholders to ensure short/medium/long term actions in progress to meet and exceed targets.
Build the machine required to drive performance, leading the team by developing and empowering direct reports, defining and shaping reporting and performance drumbeat.
Single point of accountability for reporting, commentary, and P&L at all levels up to and including board papers – across revenue and cost lines, but also customer acquisition and engagement.
Drive multi-year performance strategy and planning including forecasting, target setting, and roadmaps for initiatives, flagging gaps and opportunities.
Lead, develop and motivate the team in line with One Company Mindset to demonstrate expected competencies and behaviours, with clear and meaningful objectives and measurable performance targets
Commit to personal development and provide coaching and support to team members as required