Tasks
Your main tasks include, among others:
- Account and customer service management
- Calculate and prepare repair quotes
- Upselling for next business from existing customers
- Be in contact with customers to align specific demands
- Create and manage account reports as well as develop KPIs
- Grow Customers accounts
- Support budgeting and customer revenue development
- Analyze and perform profit and cost evaluation
- Identify potential improvements and initiate benchspaning for profit optimization
- Determine key profit targets; perform variance analysis, and align with Key Customers requirements
- Ensure contracted service performance, identify improvements and cost reduction potentials
- Ensure continued customer satisfaction and loyalty
- Anticipate special customer requests and participating in Projects
- Technical explanations about aircraft parts
- Understand technical evaluation of damages
- Understand technical evaluation of assets
Requirements
The ideal Technical Account Manager should meet the following requirements:
- Practical experience in Account Management, preferably of aviation products
- Knowledge in composite parts and/or other comparable aviation products
- Vast knowledge and understanding of the regional business and aviation culture
- Ideally possess concrete networks in the Middle East spanet
- Excellent negotiation and problem solving abilities
- Strong commercial awareness and analytical skills
- Able to demonstrate strong research and organizational skills
- Team player with a collaborative and strategic mindset
- Clear and effective communication and interpersonal skills with the ability to build relationships across all organizational levels
- Proactive and innovative
- Willing to travelling abroad
- Fluent in English extra language added advantage
- IT proficiency esp. MS Office
- Practical experience in Engineering, preferably with aviation products (e.g., as an inspector, certifying mechanic, or similar roles)
Company
About Lufthansa Technik AG
Lufthansa Technik is the worlds leading provider of maintenance, repair, overhaul and modification services in the aviation industry. With more than 22.000 employees and over 30 international subsidiaries, the Lufthansa Technik Group offers around 800 customers around the world a complete range of aircraft technology services.
The fascination for flying is what connects us all. In front of the engine or behind the laptop, in logistics or on the smallest individual part. We make aviation safe, rethink it – and still keep our feet on the ground. Because only when every move is perfect and we discover innovative possibilities even in the smallest detail, we are proud. We believe in the potential of the individual. And in the fact that this potential grows best in the community. Our diversity makes us strong and allows us to stand out together.
www.lufthansa-technik.de
