About Canadian North
Canadian North is a vital air service provider for the Canadian Arctic and an industry-leading charter carrier. With a mission to make life better in the communities we serve, we provide reliable passenger and cargo services to 25 northern communities, connecting them with major southern hubs in Ottawa, Montreal, Calgary, Winnipeg, and Edmonton.
As a proudly 100 Inuit-owned airline, we are deeply committed to cultural inclusivity, community investment, and the well-being of northern communities. Canadian North strives to be a trusted partner for the North by contributing to prosperity, fostering community connections, and supporting innovation and teamwork.
We prioritize safety, reliability, and collaborative success in everything we do. Our customers choose us because they trust us to deliver essential services with care and consistency. At Canadian North, we offer more than just a job—we provide an opportunity to embark on an adventure while making a meaningful difference in the communities we serve.
Join us as we connect northern Canada with the world, delivering on our mission and building a workplace where people want to start and grow their careers.
About this position
The Station Agent loads and offloads cargo and passenger bags, checks in and boards passengers, processes arrival and departure times, completes all regulator paperwork email and telephone communication with internal and external customers, and processes payments for cargo and tickets.
Level: As per the UNIFOR Collective Agreement.
Pay Rate: Starting at $21.00 per hour as per the UNIFOR Collective Agreement or commensurate with experience. In addition to the Northern Living Allowance of $9.13 per hour.
DUTIES AND RESPONSIBILITIES:
Must be able to perform, but not be limited to, the following duties and responsibilities:
- Maintain records as required and disseminate information;
- Record flight arrival and departing times;
- Conduct radio communications with the aircraft;
- Process weight and balance and load control data;
- Process shipment and reception of all cargo;
- Perform load service duties;
- Handle all cargo;
- Provide services to the aircraft on the ground as required;
- Perform all warehouse related duties;
- Perform commissary duties;
- Assist with reconfiguration of aircraft as required;
- Assist passengers with mobility and special needs;
- Assist with claims for damaged or missing goods;
- Process passengers and baggage;
- Make reservations and compute fares;
- Issue tickets/airway bills and process sales reports for deposit;
- Assemble, control and transmit reservations and passenger data;
- Administer Interline and employee travel both business and pleasure;
- Other duties as assigned.
SKILLS AND QUALIFICATIONS:
Include, but not limited to, the following minimum skills and qualifications:
- Must have completed grade 10 or have equivalent job experience in the related areas: warehouse, customer service, etc;
- Demonstrated customer service skills;
- Ability to obtain a dangerous goods handling certificate;
- Ability to obtain an Airside Vehicle Operators Permit (AVOP);
- Ability to communicate in Inuktitut a definite asset;
- Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.
Closing date: April 23rd, 2025.
