Assistant Station Head KUL

Manager, KLIA HUB

The Assistant Station Heads role is supportive, involving collaboration with the Station Head and various teams to ensure the effective functioning of the station. They play a crucial part in helping the Station Head meet organizational goals, manage resources efficiently, and maintain a positive and productive work environment. They are to ensure delivery of all airline products and services at all ground customer touchpoints consistently meet and exceed the service quality target set

• To support and assist Station Head to manage, plan and monitor the overall ground operations at the station
• To assist Station Head to ensure consistent service delivery in accordance with the company set service standards and
• To ensure Malaysia Airlines operates in a safe, secure and in full compliance with all regulatory requirements, company policies, and SOPs
• To meet or exceed the company KPIs related to On-Time Performance (OTP), Mishandle Baggage (MHB), Document Violation, Customer Satisfaction Index (CSI) and financial targets

• Diploma in any field with 3 years experience
• SPM - with at least 5 years’ experience

• Leadership and Management: - Ability to lead and manage a team effectively and strong decision-making skills.
• Communication Skills - Ensuring a high level of customer satisfaction and resolving customer complaints and issues.
• Problem Solving: Critical thinking and problem-solving skills and handling unexpected issues and emergencies effectively.
• Risk Management: Identifying potential risks and implementing strategies to mitigate them and ensuring compliance with safety regulations.

Managing and coordinating complex day-to-day operations, handling customer inquiries, complaints, strong communication, problem-solving skills, navigating, ensuring compliance - regulations and safety standards, making timely decisions during critical situations and ensuring clear and effective communication within the team or external stakeholders