As a Customer Sales Representative at Propel Aviation Sales and Services, you will play a pivotal role in ensuring seamless communication with customers whose aircraft are undergoing service.

Your responsibilities will include, but not be limited to:

· Communicating with Customers: Serve as the primary contact for customers requiring aircraft maintenance services. Keep customers informed about maintenance status, including any delays or changes. Deliver a proactive, personalized service experience to private and business aviation clientele.

· Providing Cost Estimates: Researching parts as needed to complete repairs. Generate accurate cost estimates for maintenance services. Explain the cost breakdown and potential additional charges.

· Scheduling Maintenance: Coordinate with customers to schedule maintenance appointments, ensuring minimal disruption to operations. Provide clear instructions for drop-off, pick-up, and preparatory steps.

· Addressing Customer Inquiries: Respond promptly and professionally to inquiries via various channels. Provide comprehensive answers about procedures, timelines, and pricing.

· Coordinating with Maintenance Teams: Liaise with maintenance technicians to ensure customer requirements are met. Communicate customer instructions and facilitate collaboration.

· Resolving Issues: Act as a mediator in resolving customer concerns. Listen to feedback, address complaints promptly, and uphold service quality standards.

· Maintaining Records: Keep accurate records of all customer communications. Update customer profiles for efficient follow-up.

· Promoting Additional Services: Identify opportunities to upsell additional services based on customer needs. Provide information about service packages, promotions and programs, and upgrades.

· Continuous Improvement: Seek feedback from customers to identify areas for improvement. Participate in training programs to enhance knowledge and skills.

· Invoicing/Collections After maintenance services are rendered, you'll be responsible for creating and sending invoices to clients.

Work closely with pilots, crews, and fellow employees.

Assist pilots and passengers with a variety of needs, as well as record guests’ needs in a professional manner.

Maintain a neat work area at all times, including the front desk and lobby.

Effectively communicating via air-to-ground radio and ground-to-ground radio, in addition to other forms of communication.

· High school diploma or equivalent.

· Strong attention to detail and organizational skills.

· Basic knowledge of aircraft components and systems.

· Excellent communication skills, both written and verbal, to effectively liaise with aircraft owners/operators.

· Experience in purchasing and quoting, preferably in the aviation industry.

· Ability to manage multiple projects simultaneously with exceptional follow-up.

• Excellent interpersonal, verbal, and written communication skills.
• Willing to work varied hours, including weekends, holidays and occasional overtime as needed.
• Customer service experience a plus.
• Positive team player, highly motivated self-starter with demonstrated leadership qualities.
• Answering customer questions/inquiries and resolving issues as necessary
• Aviation experience preferred