How youll help us Keep Climbing (overview & key responsibilities) The purpose of the Commercial & CX Strategy MBA program is to build a strong, diverse, and values-driven leadership pipeline for Delta. With ever changing business needs, Delta seeks MBAs to solve some of Delta’s biggest challenges and ensure a competitive stance in the spanetplace. This 12-week summer internship program revolves around one strategic project from one of the below Commercial and CX departments located in our Atlanta headquarters:CUSTOMER EXPERIENCE & CONSUMER INSIGHTS: Design onboard and airport product improvements that reach millions of annual travelers or deep dive into customer data to understand trends and develop action plans to improve the CX.GLOBAL SALES & DISTRIBUTION: Improve the travel experience for Delta’s corporate clients by analyzing the financial contribution of incentive programs and developing new sales strategies to generate incremental revenue. Leverage technologies to ensure the same Delta products can be purchased in any channel, enabling consumer trust and confidence in Delta as a retailer.NETWORK PLANNING: Maximize profitability by aligning capacity with demand through the strategic deployment of aircraft and development of new city and route opportunities.REVENUE MANAGEMENT: Investigate competitors’ pricing actions, initiate sales and other promotions to maintain spanet share. Analyze and understand the complexities of airline consumer behavior and devise creative strategies for capturing additional revenue through varying the supply of our product.RESERVATIONS: Develop recommendations for process improvements for reservations centers, call-handling, and segmentation to improve customer service, employee engagement, and maximize cost efficiencies.ENTERPRISE DIGITAL STRATEGY: Maintain the competitiveness of Delta.com by developing online spaneting strategies and identifying incremental digital revenue streams.MARKETING: Leverage data to develop promotion and channel strategies to drive incremental passenger revenue or improve our values-led communication strategies with our customers.ALLIANCES: Improve collaboration and find synergies with our Joint Venture partners.
Benefits and Perks to Help You Keep Climbing With over 100,000 Delta employees across the globe, our culture is rooted in a shared commitment to living our values – Honesty, Integrity, Respect, Perseverance and Servant Leadership – every day, in everything we do. When you join Delta, you truly begin the journey of your lifetime!Domestic and International (standby) flight privileges for employees and eligible family membersAccess to over 500 discounts and specialty savings through Deltaperks such as car and hotel rentals, pet health services, Apple product discounts, exclusive tickets to sports games and moreCompetitive pay for students based on their working hoursIndustry-leading profit sharing program available for Co-Op/Intern Students employed as of 12/31Automatic 401(k) contribution on 3 of eligible earningsEligible for pay on Holidays that are observed in your dedicated work areaOnce in a lifetime experience through Career development programs to achieve your long-term career goalsPrograms to engage with community service and sustainabilityWellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental healthOn-site campus amenities include Starbucks, Gym, Emory Clinic, Walmart pharmacy and store, healthy dining options through Sodexo, edible garden and mental health coachBackup dependent care services offered for 25 days highly subsidized by DeltaHousing Stipend available for students who reside more than 50 miles from work location
What you need to succeed (minimum qualifications) Current MBA StudentCandidates must have completed the first year of an MBA Program by the Summer of 2026Students must have a planned MBA program graduation date by the Summer of 2027At least three years (36 months) of post-undergraduate work experience in a dynamic, professional environment or relevant military experienceMust be able to work onsite in our Atlanta, GA office for the duration of the internshipCuriosity about the airline industryAnalytical and creative problem solversConsistent track record of excellenceAbility to excel in fast-paced, matrix-team environmentIdeal candidates have strong analytical, leadership, written and verbal communication skillsConsistently prioritizes safety and security of self, others, and personal dataEmbraces diverse people, thinking, and stylesPossesses a high school diploma, GED, or high school equivalencyIs at least 18 years of age and has authorization to work in the United States
What will give you a competitive edge (preferred qualifications) Ideal candidates are proactive self-starters who excel at driving impactful business results, embrace accountability, and take full ownership of their projectsThey have experience building and fostering strong relationships throughout the organization while incorporating cross-functional knowledge into their project recommendations