Date Posted:

Country:

Location:

Position Role Type:

Responsibilities:

• Review technical and customer support specifications and provide recommendations on best value to meet customer requirements.
• Maintain regular progress communication with the customer and take any remedial action for deficiencies.
• Serve as customer liaison and single point of contact for all key activities with a variety of airline and airport authority customers. This includes but is not limited to the following: airline upgrades, MUSE hardware relocation for airport gate and/or check-in counter expansion, ensuring continual compliance and reporting of service level performance and ensuring customer, corporate or local procedures/expectations are in compliance, installations, etc.
• Assist with on-site employee relations including, but not limited to, hiring, performance management, disciplining, promoting, and dismissal.
• Develop on site policy and procedures
• Be responsible for scheduling on-site staff 24x7x365
• Interface with senior management to communicate status of projects.
• Provide continued growth, mentoring and career track for staff using Performance Management Planning.
• Promote continual quality improvements and support development of quality control programs.
• Develop training material and organize training sessions for system users.
• Meet regularly with the airport and airlines to review the current service performance, present reports on equipment and service reliability and any other general topics for discussion

Requirements:

• 10 or more years of related airport operations experience.
• Proven hands-on experience with a variety of airport products, including CUPPS, CUSS, SBD, AOS, Bag Messaging, AODB, RMS, Biometrics, FIDS, Security Gates, and other critical airport systems.
• Bachelors’ degree; or an equivalent combination of experience, education and training which provides the desired knowledge, skills and abilities.
• Experience in communicating with all levels of line management to include executive team.
• Individual is knowledgeable and experienced in project management and can effectively plan, communicate and coordinate complex projects
• Proven ability to gather appropriate information and provide direction to staff in handling critical, flight operations dependent, outage situations
• Effective communication (written, oral, and presentation skills), negotiation, interpersonal, organizational and personnel management. Experience in communicating with all levels of line management to include executive team.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

Privacy Policy and Terms:

Click on this link to read the Policy and Terms